Cookies Policy | Crown Play Casino

What cookies are

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember selected settings and understand how visitors use online services. Some cookies are placed directly by Crown Play Casino, while others may be placed by service providers that support website functions, security, analytics or marketing activities.

Cookies can be session-based or persistent. Session cookies generally operate only while your browser is open and are removed when the session ends. Persistent cookies remain on your device for a longer period, or until they expire or are deleted. The period for which a cookie remains on your device can vary according to its purpose, settings and the provider that places it.

We may also use technologies that perform a similar function to cookies. These can include pixels, tags, software development kits, local storage and device-related identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a distinction is necessary.

Why cookies are used

To help the website load, operate and display correctly on different devices and browsers.
To remember information such as language, region, session status or other choices made during a visit.
To support account access, security checks and the protection of website functions.
To understand website traffic, performance and general visitor behaviour.
To improve the design, content, navigation and functionality of the website.
To provide relevant messages or measure the effectiveness of online advertising where this activity is used.
To help identify unusual activity, prevent misuse and maintain the integrity of our services.

Types of cookies we may use

Strictly necessary cookies

These cookies may be required for essential website functions. They can support navigation, secure areas, account-related features, session management and other services that you request. Without them, parts of the website may not operate properly. Because these cookies support core functions, they may not be available for removal through ordinary preference tools, although you can usually block them through browser settings. Blocking essential cookies may prevent access to some features or cause the website to work incorrectly.

Functionality cookies

Functionality cookies help remember choices and preferences so that your experience can be more consistent between visits. For example, they may remember display settings, language preferences or selections made on the website. These cookies are intended to make the service easier to use and may reduce the need to repeat the same choices.

Analytics and performance cookies

Analytics cookies may help us understand how visitors reach and use the website. They can provide information such as which pages are visited, how long a page is viewed, whether a page loads correctly and where visitors may leave the website. This information is generally assessed in an aggregated or otherwise protected form and may be used to identify improvements. Analytics information is not intended to replace account verification or other checks that may be required for gambling services.

Advertising and measurement cookies

Where advertising or promotional measurement is used, cookies or similar technologies may help show online content, limit repeated messages or assess whether an advertisement has reached an audience. These technologies may be provided by third parties acting on our behalf or operating independently. Their use may be subject to separate privacy information and your available consent choices. Crown Play Casino does not use cookies as a substitute for responsible gambling controls, identity checks or legal requirements that apply to online gambling.

Third-party cookies

Some website features may be delivered by third-party providers. Those providers may use their own cookies or similar technologies in accordance with their own policies. Third-party services can change over time, and the providers may update the way their technologies work. We take reasonable steps to use providers that are appropriate for the relevant service, but you should review a provider's information if you want to understand its data practices in more detail.

Your cookie choices and browser settings

Depending on the website features available to you, you may be able to manage non-essential cookies through a cookie banner, preference centre or similar tool. Your choices may be saved in a cookie or other storage on your device so that the preference is remembered. If you use a different browser, device or cleared browsing data, you may need to set your preferences again.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is stored. Browser controls differ between providers, so you should check the help or settings section of the browser you use for instructions.

Open your browser's privacy, security or site settings.
Review the available controls for cookies and website data.
Choose whether to allow, block or delete cookies according to your preferences.
Close and reopen the browser if required for the change to take effect.
Return to the website and check whether the features you need continue to work.

Disabling or deleting cookies may affect your experience. You may need to re-enter information, repeat preferences or sign in again. Some features, including secure account functions, may not work as intended when essential cookies are blocked. Blocking cookies may not prevent all forms of information collection, as some services can use other technical methods or information supplied directly by you.

Cookie choices do not replace other controls that may be available through your device, browser, advertising platform or account settings. You remain responsible for checking the settings on devices used to access Crown Play Casino, particularly where a device is shared with another person.

Information, security and policy updates

Information collected through cookies

Depending on the cookie and how it is used, information may include an internet protocol address, browser type, device type, operating system, general location information, pages viewed, links followed, time spent on a page, referring website and technical events such as errors or failed loads. Cookie information may be combined with information you provide directly or information collected when you use our services, where this is permitted and necessary for a stated purpose.

Cookie information may be used to operate and secure the website, maintain sessions, respond to technical issues, measure performance, improve services, understand general usage patterns and meet applicable obligations. We seek to limit the information collected to what is reasonably needed for the relevant purpose. We do not intend for cookies to collect sensitive information unnecessarily.

Sharing and access

Information obtained through cookies may be accessed by Crown Play Casino, related service providers and technical partners that help operate the website or provide requested services. It may also be disclosed where required or permitted by applicable law, to protect the website or users, to investigate suspected misuse or as part of a business process. Any handling of personal information is subject to the Privacy Policy and applicable privacy requirements.

Security and retention

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, loss or misuse. No website, device or online transmission can be guaranteed to be completely secure. Cookie information is retained only for as long as reasonably needed for its purpose, to maintain records, resolve issues, meet legal obligations or protect our interests, subject to applicable requirements.

Changes to this policy

We may update this Cookies Policy when our website, technologies, services or legal obligations change. The updated version will be made available on this page, with the effective date or other notice shown where appropriate. You should review this page from time to time so that you understand the current approach. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

Questions and privacy requests

If you have a question about cookies, want to understand a preference option or wish to make a privacy-related request, use the support or privacy contact method made available on the Crown Play Casino website. Please avoid sending account passwords or other unnecessary sensitive information through an ordinary message. We may need to verify your identity before responding to a request concerning personal information or account data.