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Responsible Gaming
Crown Play Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set boundaries and only spend what you can afford to lose. If gambling stops being enjoyable or begins to affect your finances, relationships, health or daily life, take a break and seek support.
Gambling should remain entertainment
Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or by the rules of the game. Past results do not predict future results, and a losing run does not make a win more likely. You should never chase losses, borrow money to gamble or rely on gambling for income.
Only gamble if you are legally permitted to do so. In Australia, gambling services are generally intended for people aged 18 and over. Crown Play Casino does not encourage anyone under the legal minimum age to access or use gambling services. Do not ask another person to open or operate an account for you, and do not allow another person to use your account.
Responsible gambling starts with making decisions before you play. Set a personal budget for gambling and treat that amount as an entertainment expense. Once the budget has been used, stop playing. Avoid gambling with money needed for rent, bills, food, education, transport, savings or other essential costs.
Practical ways to stay in control
- Set a spending limit before you begin and do not increase it during a session.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential household spending.
- Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
- Do not try to recover losses by increasing your bets or playing for longer.
- Keep records of your deposits, withdrawals and gambling activity so you can review your habits honestly.
- Discuss your gambling boundaries with someone you trust if you are finding it difficult to maintain them.
- Use available account controls, limits, time-outs or self-exclusion options when you need extra support.
Recognising when gambling may be a problem
Problem gambling can develop gradually. It may affect people from any background and can occur even when a person has previously felt in control. The important step is to notice changes in your behaviour and ask for help early. You do not need to wait for a serious financial, personal or emotional consequence before taking action.
Consider taking a break and seeking support if you are experiencing one or more of the following signs:
- Spending more time or money gambling than you planned.
- Thinking about gambling frequently or feeling distracted by it during work, study or family time.
- Trying to win back money that you have lost.
- Increasing your bets or deposits to achieve the same excitement.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding or minimising your gambling activity from family, friends or colleagues.
- Borrowing money, selling belongings or missing payments to continue gambling.
- Using money intended for rent, bills, food or other necessities.
- Arguing with people close to you because of gambling.
- Missing work, study, appointments or other responsibilities.
- Feeling guilt, shame, low mood or hopelessness after gambling.
- Making repeated promises to stop or cut back but finding that you cannot do so.
These signs do not provide a diagnosis, but they are a reason to pause and consider support. A qualified counsellor or support service can help you understand your options without judgement. If gambling is causing immediate distress or you feel at risk of harming yourself, seek urgent assistance through emergency services or a crisis support service in your area.
Tools and account controls
Crown Play Casino may provide account features designed to help customers manage their gambling. Depending on the service and your location, these features may include deposit limits, loss or wagering limits, session reminders, reality checks, temporary time-outs and self-exclusion. Availability, settings and processing requirements may vary. Review the options shown in your account and the applicable terms before choosing a control.
Deposit and spending limits
A limit can help you control how much money is added to your account over a selected period. Choose an amount that fits comfortably within your entertainment budget. Do not set a limit based on your hoped-for winnings or on the amount you have already lost. If a limit is difficult to set or maintain, stop gambling and seek support.
Time-outs and breaks
A temporary time-out can prevent access to gambling for a period chosen through the available account controls. Use a time-out at the first sign that you need distance from gambling. During a break, remove gambling applications or shortcuts from your devices, avoid gambling-related communications and use the time to review your finances and wellbeing.
Self-exclusion
Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you choose self-exclusion, follow the instructions provided through your account or the relevant support channel. Do not attempt to create another account or use someone else’s account during the exclusion period. Self-exclusion is most effective when combined with support from a qualified service, trusted person or financial counsellor.
If you ask Crown Play Casino for help with a gambling concern, the support team may explain the responsible gambling controls available to you and the steps required to apply them. Do not send sensitive personal or financial information through an unverified channel. Use the support options displayed on the official website or within your account.
Getting support in Australia
You do not have to manage gambling concerns alone. Support is available for people who gamble and for family members, friends and other people affected by someone else’s gambling. Australian support services can provide confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling.
- Contact Gambling Help Online or an equivalent Australian gambling support service through its official website for information, counselling and online assistance.
- Speak with a general practitioner or qualified mental health professional if gambling is affecting your mood, sleep, stress levels or relationships.
- Contact a financial counsellor if you are dealing with gambling-related debt, missed payments or pressure from creditors.
- Tell a trusted family member, friend or support person what is happening and ask them to help you maintain your boundaries.
- If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an appropriate crisis support service in your area.
Family members and friends may also need support. You can encourage the person to seek professional help, protect shared finances where appropriate and set clear boundaries around money. Avoid lending money to cover gambling losses or taking responsibility for another adult’s gambling. A counsellor can help you decide how to provide support while protecting your own wellbeing.
If you want to stop now
- Stop playing and do not make further deposits.
- Use any available time-out or self-exclusion option on your account.
- Remove saved payment methods and gambling shortcuts where possible.
- Tell someone you trust that you have decided to stop.
- Contact an Australian gambling support service or qualified professional.
- Review your finances and arrange help with urgent bills or debt if required.
- Avoid replacing online gambling with another form of gambling while you work on recovery.
Responsible gambling is an ongoing process. You can change your limits, take a break or seek help at any time. Crown Play Casino supports informed choices and encourages customers to make use of the controls and support options available to them. Please read the relevant account terms and responsible gambling information carefully, as features and requirements may change.