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Crown Play Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit, register with or use Crown Play Casino. Please read them carefully before creating an account or playing. By accessing the website or using any available service, you acknowledge that you have read and accepted these terms, together with any rules or conditions displayed for a particular game, promotion or feature.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Crown Play Casino website, account services, games, promotions and related features. References to “Crown Play Casino”, “we”, “us” or “our” mean the operator of the relevant website and services. References to “you” or “your” mean the person accessing the website or using an account.
You should read these terms before using the website. If you do not agree with any part of them, you must not register, deposit funds, place a wager or otherwise use the services. By continuing to use the website, you confirm that you accept these terms. Additional rules may apply to individual games, payment methods, competitions, promotions or other services. Those rules form part of these terms when they are made available to you.
You are responsible for making sure that your use of Crown Play Casino is lawful in the place where you live and where you access the website. Gambling is not available in every location. We may restrict or refuse access where use of the services is not permitted, where we cannot verify your information, or where other legal, regulatory, security or operational requirements apply.
The website is provided for personal entertainment. You must not use it for commercial purposes, operate an account for another person, or allow another person to use your account. We may update, suspend, withdraw or change any part of the website or its services where reasonably required, including for maintenance, security, compliance or technical reasons.
Changes to these terms
We may amend these terms from time to time. Updated terms will be published on the website or otherwise brought to your attention where appropriate. Changes normally apply from the date they are published, unless a different effective date is stated. Your continued use of the services after an update means that you accept the revised terms. If a change is unacceptable to you, you should stop using the website and follow the available account closure process.
2. Account registration and eligibility
To use features that require registration, you must provide complete, accurate and current information. You must promptly update your details if they change. Information may be requested to confirm your identity, age, location, payment ownership or source of funds. Verification checks may be carried out before or after an account is opened and may be repeated when necessary.
You must be at least 18 years old and must not be prohibited from gambling under applicable law or by an exclusion or account restriction that applies to you. You must not create an account if you are using another person’s identity, acting on behalf of another person, or attempting to avoid a previous account closure or restriction.
- Keep your username, password and other login information confidential.
- Use only your own account and do not permit another person to access it.
- Notify us through the available website channel if you suspect unauthorised access or unusual account activity.
- Provide documents or information requested for reasonable verification checks.
- Do not create multiple accounts unless this has been expressly permitted.
You are responsible for activity carried out through your account unless you have reported a security issue promptly and the relevant circumstances show that you were not responsible. We may temporarily suspend access while investigating suspected unauthorised use, inaccurate information, duplicate accounts, fraud, money laundering, unlawful activity or a breach of these terms.
An account is personal and has no cash value beyond the balance recorded in accordance with these terms. It must not be sold, transferred, assigned, pledged or used as security. We may refuse an account application or close an account where permitted by law. If an account is closed, any remaining balance may be dealt with after applicable checks, subject to lawful deductions, unresolved disputes, payment reversals or other amounts properly owed.
Account closure and restrictions
You may ask for your account to be closed or restricted by using the account tools or support channel made available on the website. A closure or restriction request may not cancel transactions that have already been accepted or obligations that arose before the request. We may also apply limits, cooling-off periods, temporary suspensions or other controls where required for safer gambling, compliance, security or operational reasons.
3. Deposits, wagers, withdrawals and promotions
Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without proper authorisation. Payment providers may apply their own terms, verification procedures, fees or processing requirements. We are not responsible for delays or failures caused by a bank, card provider, digital wallet or other external payment service.
You should check all transaction details before confirming a deposit or wager. A wager is generally treated as accepted only when it is recorded by the website. If a technical fault, communication error, pricing error, software defect or other obvious mistake affects a transaction or game, we may investigate and take reasonable corrective action, subject to applicable law. We may void or adjust an affected transaction where it would be unfair or unlawful to allow it to stand.
Game results are determined by the applicable game system and its recorded outcome. You must not interfere with the website, game software, randomisation process or account systems. The use of bots, automated scripts, unauthorised software, collusion, fraudulent methods or any conduct intended to obtain an improper advantage is prohibited.
Withdrawal requests may be subject to identity, payment, security and anti-fraud checks. We may return funds through an appropriate method, ask for further information, or apply reasonable restrictions required by law or by the relevant payment provider. You remain responsible for ensuring that payment information is accurate. We will not knowingly process a withdrawal to a destination that cannot lawfully receive the funds.
Promotions and bonuses
Promotions, bonuses, rewards, free games and promotional competitions may be subject to separate terms. Those terms will explain eligibility, any qualifying activity, expiry, wagering or play requirements, withdrawal conditions and other restrictions that apply. You should read the specific offer before accepting or using it. If promotional terms conflict with these general terms, the specific promotional terms apply to the relevant offer to the extent of the conflict.
Unless an offer states otherwise, promotions are intended for one person, one account and one household. We may withdraw or correct an offer where it has been made available in error, used contrary to its terms, or obtained through abuse, fraud or multiple accounts. We will not remove a benefit unfairly where doing so would be inconsistent with applicable law.
- Do not use deposits or promotional funds for unlawful activity.
- Do not attempt to manipulate a promotion, game, result or account system.
- Do not exploit technical or administrative errors.
- Review the current offer conditions before opting in or wagering.
- Keep records of important transactions, confirmations and promotional terms.
4. Responsible gambling, privacy and acceptable use
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, tired, under the influence of alcohol or affected by another issue that may impair your judgement.
Crown Play Casino may provide safer gambling tools and information, which can include deposit limits, spending controls, session reminders, time-outs, self-exclusion or account restrictions. Availability and operation may depend on the service and applicable requirements. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek assistance from an appropriate professional or support organisation.
You must use the website respectfully and lawfully. You must not upload harmful material, introduce malicious code, attempt to gain unauthorised access, disrupt the website, reverse engineer systems, scrape content, impersonate another person, or use the website to harass, threaten, defame or deceive others. We may remove content, restrict access or report conduct where reasonably necessary.
We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, manage safer gambling controls, resolve disputes and communicate with you about your account. You should review the Privacy Policy to understand how information is handled and what rights may be available to you.
Website content and availability
We aim to keep website information accurate and available, but content may change and services may occasionally be interrupted. We do not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device or connection. You are responsible for your internet connection, device, software and security settings. Information displayed on the website is general information and should not be treated as financial, legal or personal advice.
5. Liability, disputes and applicable law
To the maximum extent permitted by law, you use the website and services at your own risk. We are not responsible for loss caused by your failure to keep account details secure, use of an unsuitable device or connection, interruption by a third party, inaccurate information supplied by you, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
You agree to cooperate reasonably with enquiries concerning your account, transactions, identity, payment methods, safer gambling controls and compliance with these terms. If we reasonably believe that a transaction, account or activity may involve fraud, unlawful conduct, a security risk or a breach of these terms, we may delay action, restrict access or take other steps permitted by law while the matter is reviewed.
If you have a question or complaint, please first use the support or contact channel displayed on the Crown Play Casino website. Provide enough information for the matter to be investigated, including relevant account or transaction details where appropriate. Do not send passwords or unnecessary sensitive information. We will review complaints in accordance with our internal processes and any applicable legal requirements.
These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights or protections available to Australian consumers. Any dispute should first be addressed through the available complaint process. Nothing in these terms prevents you from exercising a right to contact an applicable authority, seek independent advice or pursue a remedy that is available under law.
Severability and entire agreement
If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any policies or specific conditions referred to on the website, form the agreement governing your use of Crown Play Casino.
Please check this page regularly for the current version. If you continue to use the website after the terms have been updated, you agree to the changes. If you do not accept the current terms, you must stop using the services and request account assistance through the contact options shown on the website.